Return & Refund Policy

Due to the nature of our products, Sugandhya does not accept returns or offer refunds.

Please Note

• All purchases are final

• No returns for opened, used, or partially used products

• No refunds for fragrance preference or minor packaging variations

Damaged or Incorrect Orders

At Sugandhya, we take utmost care in packaging and delivering your orders to ensure they reach you in perfect condition.

However, in rare cases where a product is received damaged, we’re here to help.

1. Mandatory Unboxing Video Requirement

To process any request for return or replacement due to damage, an unboxing video is mandatory.

The video must be recorded from the moment the package is sealed and opened
It should clearly show:
The outer packaging
The opening process
The condition of the product inside

This helps us accurately verify and understand when and how the damage occurred, ensuring a fair resolution.

2. Requests Without Unboxing Video

In the absence of an unboxing video, we will not be able to process returns or replacements, as it becomes difficult to determine whether the damage occurred during transit or after delivery.

3. Reporting Timeline

Any damage or issue must be reported within 24 hours of delivery
Requests raised after this window may not be eligible for review

4. Resolution Process

Once verified, eligible cases will be offered either:
A replacement, or
A store credit / refund, as applicable

5. Discretionary Support

While we strive to maintain strict quality standards, in certain cases, we may offer a goodwill gesture (such as a coupon) at our discretion.

Cancellation Policy

Orders can only be cancelled before dispatch.

Once the order has been shipped, it cannot be cancelled.

To request a cancellation, contact us immediately at [sugandhyaofficial@gmail.com].